At Capital One, we’re building a leading information-based technology company. Still founder-led by Chairman and Chief Executive Officer Richard Fairbank, Capital One is on a mission to help our customers succeed by bringing ingenuity, simplicity, and humanity to banking. We measure our efforts by the success our customers enjoy and the advocacy they exhibit. We are succeeding because they are succeeding.
Guided by our shared values, we thrive in an environment where collaboration and openness are valued. We believe that innovation is powered by perspective and that teamwork and respect for each other lead to superior results. We elevate each other and obsess about doing the right thing. Our associates serve with humility and a deep respect for their responsibility in helping our customers achieve their goals and realize their dreams. Together, we are on a quest to change banking for good.
Treasury Management Quality Control, Sr Associate (Small Business Banking)
Location: Plano, TX
The Senior Associate, Treasury Management QC will possess an in-depth technical knowledge of Treasury Management products. You will use your deep expertise to independently perform an exhaustive quality check of new setup and maintenance cases in Treasury Management implementation for small business customers. This individual possess confidence in their knowledge of Treasury Management and a passion for flawless execution. Attention to detail, consistent assessment of quality, and a keen awareness of potential adverse customer impacts will be essential to the effective execution of this critical role.
- Quality check 100% of new setup and maintenance cases for data content quality, consistency, and alignment of setup with customer intent
- Ensure compliance with operational procedures as documented in process guidesProvide detailed feedback to implementation associates when a case fails the quality check
- Engage with implementation associates in providing coaching on common data errors, themes, and context.
- Own the completion of daily caseload in a timely manner and work each case as received, balancing thoroughness and attention to detail with cycle time
- Identify improvements in the QC process, including standardized reviews, fair and consistent scoring, and continuous improvement of product specific guidelines
- Interact with downstream partners to incorporate partner process requirements into the QC guidelines
- Liaise with Quality Assurance (QA) and Risk teams to ensure that the QC scope is aligned with risk assessments of the implementation process
- Support other QC performers as needed to manage QC caseload
- Assist with developing and delivering continuous refresher training to the team
Important soft skills:
Problem solving, attention to detail, passion for high quality, fast learner, superior verbal and written communication, critical thinking, adaptability, ability to teach and coach associates who are not direct reports.
Ideal candidate would have experience in:
Automated Clearing House (ACH)
Rev Positive Pay
Payee Positive Pay
High School Diploma, GED or equivalent certification
At least 2 years of experience in implementing Treasury Management product setup or performing QC of Treasury Management product setup in a financial services company
3+ years of experience in implementing or performing QC of Treasury Management product setup in a financial services company
End user Salesforce experience
At this time, Capital One will not sponsor a new applicant for employment authorization for this position.
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
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