American Express is an admired brand, with
solutions and service as the perennial attributes clients use to describe
us. On occasion, we have the unique opportunity to add new talented
professionals to our sales and service organization.
Individuals that have a winning attitude,
coupled with demonstrated success in customer service, relationship building
talents and with an excellent aptitude to position and sell products are the
only candidates that need apply. American Express has the best payment products
in the world, and we are looking for the few individuals that possess the
skills to serve the best customers in the world, ours.
As the face and voice of the American Express
brand you will make a meaningful difference in the lives of our customers and
grow your career. Our unique servicing philosophy, Relationship Care for
Business® puts your passion to serve and your drive to match customer needs
with products at the center of every customer interaction, creating an
opportunity to deliver unique value to our American Express SBS Customers.
If you possess the above experience, skills and
share our values of providing remarkable experience for customers and selling
products to meet the needs of our clients then we look forward to receiving
your application and speaking with you.
This position will be located onsite within our
service center located at 20022 N. 31st Avenue, Phoenix, AZ 85027. The hours of
operation will fall within a 24/7 environment. The start date for this position
will be September 30th, 2019. After the 90-day training commitment, first and
second shift hours will be available.
What would you do every day as a Customer Care
- Service inbound calls while engaging and
consulting with small business owners and decision makers, learn about their
needs and recommend the right American Express SBS products.
- Deliver high levels of product and service
knowledge to clearly communicate appropriate product features, benefits and
other elements of American Express SBS small business services.
- Continuously improve on key selling skills,
including building rapport, understanding customer needs, handling objections
and closing sales.
- Provide extraordinary customer care by
responding to questions concerning accounts in a fast paced, structured
customer care environment.
- Document necessary account information according
to established policies and procedures.
- Integrity: Adhere to all Regulatory and Compliance
guidelines related to servicing and sales practices.
Employment eligibility to work with American
Express in the U.S. is required as the company will not pursue visa sponsorship
for these positions.
Customer service experience (two years+) with a
passion for building customer loyalty through exceptional listening,
consultative relationship building, resourcefulness and strong written and
Schedule (Full-Time/Part-Time): Full-time
Date Posted: Sep 11, 2019, 12:11:13 PM